Privacy Policy - Flame and Flavour

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Only the information necessary to provide our services is collected. We do not currently use cookies or similar tracking technologies, and we do not collect your IP address, device information, browser type, operating system, or other automatically-collected website/network data.

2. How We Use Your Information

We use your information to:

• Process and manage food orders.
• Confirm reservations.
• Respond to customer inquiries.
• Provide customer support.
• Improve our food, services, and customer experience.
• Send order updates and reservation confirmations via WhatsApp.
• Send promotional offers to loyal customers via WhatsApp, where permitted.
• Maintain security and prevent fraud.
• Comply with legal obligations.

3. Legal Basis for Processing

Where applicable, we process your information:

• With your consent.
• To fulfill your order or reservation.
• To comply with legal requirements.
• For our legitimate business interests, including improving our services and customer experience.

4. Sharing of Information

We do not sell your personal information.

We may share information with trusted service providers only when necessary, including:

• Payment processors
• Delivery partners
• Reservation management services
• WhatsApp Business Platform / Meta (for sending order, reservation, and offer messages)
• Website hosting providers
• Government authorities when legally required

These providers are required to protect your information.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of electronic transmission or storage is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill customer orders.
• Maintain reservation records.
• Meet legal and tax obligations.
• Resolve disputes.
• Enforce our agreements.

After this period, information is securely deleted or anonymized where practical.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Withdraw consent where processing is based on consent.
• Object to certain processing activities.

8. Requesting Data Deletion

You may request deletion of your personal information at any time.

To submit a deletion request, please contact us by email and include:

• Mobile number used while contacting or ordering
• Details of your request

We will review and process valid deletion requests within a reasonable period unless we are legally required to retain certain information.

9. Contact Us

If you have any questions regarding this Privacy Policy or wish to request deletion of your data, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.